Privacy policy
This privacy policy aims to inform you about the data we collect through our website and webshop, why we collect it, whether it is shared with third parties, how long it is kept, what rights you have and how you can exercise your rights.
I. Who are we?
Animal Friends (commercial name), BE0461.415.043, Gremelsloweg 1044, 3680 Maaseik, info@animalfriends.be.
II. What personal data do we process?
We process the following personal data:
Creating/logging into your account | First name, last name, email address, phone number, address (street, number, postcode, town/city and country), password; If applicable, company details: name and VAT number of the company; | |
Placing an order | First name, last name, email address, phone number, address (street, number, postcode, town/city and country), payment details; | |
Filling in a contact form (whether or not in response to a vacancy on the website/spontaneous application) | First name, last name, email address, phone number, CV, covering letter and any other information you voluntarily share with us; | |
Visiting the website | Your IP address, location data, browser data, operating system, duration of your visit, the pages you visited, links you click through the use of cookies (please refer to our cookie policy at https://animalfriends.be/en/cookie-policy); | |
Newsletters | Email address |
We also process any data that you voluntarily share with us when you contact us, for example.
III. Why is your personal data processed?
We process the personal data mentioned above for the following reasons and on the stated legal basis:
Customer management and executions/follow-up of orders | Execution of agreement |
Follow-up of contact requests | Execution of agreement |
Website management | Legitimate interest |
Newsletters | Consent |
Should we further process your personal data for a purpose other than those mentioned above, we will inform you in advance.
IV. Will your personal data be shared with third parties?
The ways in which your personal data may be disclosed to the third parties are:
You give your prior express consent;
There is a legal obligation for us to pass on the personal data in the context of e.g. (preventing) fraud and abuse;
In the event that our business activities are transferred to a third party;
We use third parties to carry out some of the data processing in which case we will ensure that these third parties also comply with this privacy policy;
Specifically, your personal data is shared or may be shared with the following third parties for the reasons additionally indicated:
Transport company | Shipping of orders |
Website developer | Management and maintenance of the website |
Website hosting partner | Website hosting |
Software supplier | Business operations |
IT Partner | Management and maintenance of IT systems |
V. How long will your personal data be kept?
Your personal data will not be kept longer than necessary. This means that your data will be deleted from our files in accordance with the retention periods below:
Customer details | 7 years after termination of the agreement; |
Contact details | 6 months after the contact request was fulfilled; |
Data of unsuccessful applicants | 5 years after an application was submitted; |
Data relating to the website visits | 6 months after your website visit; |
Email adress (for newsletters) | Until you withdraw your consent; |
Independently of this retention period, we will also delete your personal data if you explicitly request us to do so using the contact details above.
VI. What rights do you have?
You have various rights, which you can exercise by contacting us using the contact details above.
Inspection of the personal data relating to you and processed by us, if necessary having incorrect/incomplete personal data corrected or deleted, as well as – in certain cases – having the processing of your personal data restricted or opposing it.
The transfer of your personal data, which you have provided to us, either by providing you with it in a readable form, or its direct transmission by us to the third-party service provider designated by you.
Withdrawing consent previously given to process personal data.
Filing a complaint with the supervisory authority, including if you were not satisfied with our our handling of your query or complaint, using the following details (or with an authority of your choice):
Gegevensbeschermingsautoriteit (Data Protection Authority)
Drukpersstraat 35, 1000 Brussels
+32 (0)2 274 48 00
contact@apd-gba.beOpposing the use of your personal data for direct marketing purposes.
VII. How can you exercise your rights?
You can contact us using the contact details above.